taste of blue

Taste of Blue

Luxury concierge app for exclusive members

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I have retained Genetech now on my 3rd project – that should say it all!

As the founder of the worlds leading concierge I have never settled for second best, that’s why I work with Genetech.

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Steve D Sims

Founder and CEO of the Luxury Concierge Service Bluefish

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Luxury Concierge App For Exclusive Member

Bluefish is the world’s first leading experiential concierge firm. The firm has built a network of relationships with the best travel, leisure, and entertainment organizations in the past two decades. To improve the experiences of their clients, Bluefish wanted to create a solution that utilized the firm’s expertise and connections in the form of a smart concierge assistant.

Looking for an app development firm, Steve Sims, founder of Bluefish, contacted Genetech Solutions. The request was to create a membership-based iOS-exclusive app that is a go-to stop for people looking to get access to elite hotels, restaurants, events, and other luxury experiences.

Specs & Deliverables

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Development Methodology

Scrum

industry

Industry

Hospitality, Travel

region

Region

North America

interface

Product Interfaces

Mobile App, Web-based Admin Panel

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API & Frameworks

CodeIgniter (backend admin), Swift (iOS app)

team size

Team Size

5 members, including 2 developers, a designer, a tester, and a project manager

Opportunity / Challenge

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solutions

The Solutions

  • Genetech and Taste of Blue found the solution in the form of an AI chatbot made with Google Dialogue Flow API as a virtual assistant for app users. The bot had to be programmed to interact with website and app users to answer queries, give replies, and offer services 24/7. It was named ToBy.
  • The Taste of Blue app was integrated with Priceline and booking.com for fetching hotels, flights, vacation packages, rental cars, and with TicketNetwork for fetching events scheduling and reservation services. For payments, the app is integrated with Stripe and Apple Pay.
  • A powerful admin panel was programmed with features for reporting logs, training the bot, adding keywords, and maintaining a glossary. Admins can also access user information and make manual bookings.

The Process

Step 01

The project started with client meetings and assessing client requirements. A project plan was created to outline the development cycle of the project and define how an app such as this would work.

Step 02

Research and development were conducted by the team at Genetech to gauge the proper APIs and frameworks that would be used in the project and as working products in the app and website.

Step 03

The chatbot was taught to fetch data from 3rd party integrated services. To deal with different scenarios and cases, we set up an admin control and manual support feature that would override the bot if the need presented itself.

The Outcome

outcome1

An app with a simple, clean, and user-friendly interface on which users can set preferences, create profiles, and add payment details. Users can change search parameters, interest topics, and global locations. This is a members-only app with an annual subscription.

outcome2

An AI chatbot that functions as a virtual assistant and concierge for managing the lifestyles of high-end users in the US. The bot collects data from 3rd party services to create suggestions, offer itineraries, and make bookings on behalf of the user.

outcome3

The AI chatbot has history logs and standard operating procedures that enable it to learn and evolve as the process proceeds. By learning and evolving, constantly improve the way it deals with customers.

outcome4

An exclusive membership for luxury traveling and elite events. The product is targeted at entrepreneurs, business professionals, and global citizens looking for the finest services.

stats

Stats

The application is currently in use by the club members but the stats are not available for public consumption.

Connect Now

If you are interested in a similar project or want to talk to one of our project or product managers, drop us a line here. We will be more than happy to hop on a call and discuss.

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